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PLEASE NOTE: In response to COVID-19, the Connecticut Department of Motor Vehicles has modified in-person visits at all of their branches.
Certain deadlines are being extended, and customers are encouraged to conduct transactions online. Motor vehicle registrations must be renewed by mail or online.
If motor vehicle taxes are unpaid, you will be unable to renew vehicle, snowmobile, or vessel registrations with the Connecticut Department of Motor Vehicles (DMV), per Connecticut General Statute 14-33. Past due motor vehicle taxes must be paid in full by cash, cashiers’ check, money order, MasterCard, VISA, debit card, or ATM card in order to receive DMV clearance. You also must pay a fee of $5 per vehicle, per year in order to be cleared to register at the DMV.
If you pay with an ‘E Check’, you must provide proof your check has cleared your bank before receiving clearance. All DMV clearances are now processed electronically, online, overnight.
The Tax Collector’s Office has a payment station for in person payments, open Monday through Friday from 9 am - 1 pm in the City Hall Lobby. It is located to your right immediately upon entering the lobby, before you reach the security station. If you pay your back taxes in person today, your clearance will be processed overnight, and you would be clear to register at DMV the following business day. Cash is NOT accepted at this payment station. No appointment is needed - first come, first served.
If you need a clearance today: please note that due to our limited staffing and our current collection work, this might not be possible. However: 1.) If we are able to assist you, we can tell you what you owe; 2.) you can pay at our window, go on line, or call our payment line and make your payment; 3.) then, you can call us back, we can verify your payment, and; 4.) if we are able to access the DMV system, we can clear you. We will charge you an additional fee of $20, payable to the City of Norwalk, for "Express" DMV clearance. This fee is added if and only if you request immediate clearance, and we are able to provide it to you. This service may not always be available depending on our staffing, and the DMV system may not always be accessible.
The best way to avoid problems and issues with DMV is to pay your motor vehicle taxes on time, when they are due.
If you can wait a few days: You can pay your motor vehicle taxes online or by telephone, and you will be cleared within two or three business days. You must allow at least two business days for the steps that need to be taken to process your payment (first) and submit clearance to DMV (second).
All outstanding vehicle taxes in your name, including taxes not yet delinquent, must be paid in full for a release to be issued.
If you have questions, please call us at the number below.
The state of Connecticut Department of Motor Vehicles encourages taxpayers to try to do transactions on line. Access the Department of Motor Vehicles on line from the link on the tax collector’s home page. You can check compliance status (property taxes, insurance, emissions, etc.), renew or cancel license plates, change information DMV has on file for you or your vehicles, and more.
If you have questions about what you owe, please contact the tax collector’s office at (203) 854-7731 or by fax at (203) 854-7770. You may also access your property tax records on line by clicking the E Tax Bill link. During the COVID-19 shut downs, our website is being updated daily instead of weekly.
View additional methods for paying your taxes.
If you are being billed improperly for a motor vehicle you MUST contact the Assessor’s Office. The Tax Collector’s Office CANNOT make adjustments for you. This is handled by a different division. Please do not come to the payment station to attempt to deal with this issue. Our staff will NOT be able to help you with this.
You MUST contact the Assessor’s Office at (203) 854-7888, or by fax at (203) 854-7986. Do not ignore your bill. Even if your vehicle has been:
If any of these situations applies to you, you may be entitled to a credit. Contact the assessor’s office for information regarding the acceptable forms of proof for the issuance of a credit. Two forms of written proof are required, and you must apply for the credit within a limited time.
Please note that due to COVID 19 restrictions you may have to present your paperwork and then wait up to several days for a response from city staff. Please note, this CANNOT be handled by the tax collector’s staff at the payment station. You will be provided contact information and referred to the Assessor’s Office.
The easiest, most convenient, most economical, and most reliable way to make your tax payment in the time of COVID-19 restrictions is by E Check (Electronic Check / ACH payment). This can be done online or over the telephone. There is a modest charge of only $0.95 for paying by E Check. No actual check writing; no stamp, trips to the mailbox, no paper. Avoid the anxiety and delay of mailing your payment. The payment is secure and timely. The fee for an E Check is usually less than the fees incurred when using a credit, debit or ATM card to pay. Go to the following link: https://www.invoicecloud.com/cityofnorwalkct or call (203) 318-9523.
In response to COVID-19, most offices in Norwalk City Hall are open by appointment only, but the tax collector’s office is processing in person transactions at a payment station located in the entrance of the City Hall Lobby. It is staffed Monday through Friday, 9 am - 1 pm only, and NO APPOINTMENT IS NEEDED. The only restriction is that cash is not accepted. Payments may be made by credit card, debit card, ATM card, check, or money order. Please check back for updates.
You may still make your payment by mail. A courtesy reply envelope is included with your tax bill if you wish to pay by mail, or you may send your payment to: Tax Collector, City of Norwalk, PO Box 5530, South Norwalk CT 06856. Be sure to write your list numbers on your check. List numbers are shown on your payment coupons. If you wish to have a receipt returned to you, please send the entire lower portion of your tax bill (both payment coupons) and a self-addressed, stamped envelope with your payment. You may expect to receive a receipt back within a few days. We will not send back your receipt if you fail to include a self-addressed, stamped envelope. Payments legibly postmarked by the U.S. Postal Service on or before Thursday, October 1, 2020 were on time, regardless of when they are received by the Tax Collector’s office. For your own benefit, obtain a ‘receipt of mailing’ from the U.S. Postal Service when mailing your payment if you choose to mail your payment close to the deadline.
Pay your bill anytime, anywhere - online or telephone payments with a credit, debit, or ATM card. As noted above, for a modest fee of $0.95, you may pay by ACH payment (E Check) from our website or by phone. This affords you the certainty that your payment has been received, eliminates anxiety and worry about mail delivery, eliminates the burden of going to city hall or one of the local banks to pay in person, and allows you to process the transaction at a time that is convenient to you.
There are additional non-refundable fees charged by our payment provider, Invoice Cloud, for securely processing credit, debit and ATM card payments. Fees are 2.95% of the total, and are always disclosed up front.
To pay by credit, debit, or ATM card, or by E Check, call (203) 318-9523, or go to : https://www.invoicecloud.com/cityofnorwalkct
Beginning in December 2020, taxpayers may once again choose to pay their tax bills in person at area banks. You do not have to be a customer of the bank in order to pay there, and there is no charge to you for this service. This service is provided subject to the bank branches’ ability to transact business due to COVID-19. Service may be limited to drive through service, or there may be other limitations, depending on the branch. For this collection period (summer of 2020), this service ENDED on Monday August 3. We hope to be able to offer it again in the future. Check back here for updates.
The first installment was due on July 1, 2020. This year, in response to COVID 19, most taxpayers were offered an extended grace period and had until October 1, 2020 to pay without interest. During the month of December 2020, 9% interest is charged: 1.5% per month from the due date of July 1. A portion of a month is considered a full month. Accordingly, for the entire month of December 2020, interest is charged at the rate of 9% (six months x 1.5% per month). That rate remains valid through December 31, 2020.
Tax statements sent in June 2020 showed interest due through September 30, 2020 (if applicable), and payments and adjustments posted as of June 4, 2020 only.
Taxpayers making payment on past due bills should now contact the tax collector’s office, or check the city website, before making their payment, to determine exactly what they owe. Past due notices are usually sent in September and in February. Lien continuing certificates are filed in mid March. This year, due to the extended grace period, past due notices were sent in November. Past due notices sent in November 2020 were run on October 14, 2020, so payments made since that date will not be reflected on the statements taxpayers received in the mail in November 2020.
Earlier this year, prior to COVID 19, past due notices were mailed beginning February 20, 2020 with interest valid through March 31, 2020, but had a ’pay by’ date of March 11, 2020, because liens were filed on March 12, 2020. There is now an additional charge of $24 to release the lien filed on applicable tax bills for payments received after March 11, 2020. Demand notices sent in February 2020 showed payments posted through February 13, 2020 only.
Interest is charged on all late payments regardless of the reason. As owners of property, taxpayers are responsible for paying taxes when they are due, regardless of whether or not a tax bill is received in the mail. For additional information about these specifics, please refer to the tax collector’s legal notices published on the tax collector’s home page.