I'm being improperly billed for my car. What do I do?

If you are being billed improperly for a motor vehicle you MUST contact the Assessor’s Office.  The Tax Collector’s Office CANNOT make adjustments for you.  This is handled by a different division.  Please do not come to the payment station to attempt to deal with this issue.  Our staff will NOT be able to help you with this.   

You MUST contact the Assessor’s Office at (203) 854-7888, by fax at (203) 854-7986, or in person at the Assessor’s Office in city hall, from 9 am - 1 pm (effective Jan. 4, 2021).  Do not ignore your bill.   Even if your vehicle has been:

  • Sold and plates returned to Department of Motor Vehicles
  • Stolen and not recovered
  • Declared a total loss
  • Moved from Norwalk, or from Connecticut

If any of these situations applies to you, you may be entitled to a credit.  Contact the assessor’s office for information regarding the acceptable forms of proof for the issuance of a credit. Two forms of written proof are required, and you must apply for the credit within a limited time.

Please note that due to COVID 19 restrictions you may have to present your paperwork and then wait up to several days for a response from city staff.  Please note, this CANNOT be handled by the tax collector’s staff.   You will be referred to the Assessor’s Office.

Show All Answers

1. What do I need from the tax collector's office in order to register my car?
2. I'm being improperly billed for my car. What do I do?
3. What is the best way to pay my tax bill or statement?
4. What do I owe on a delinquent tax bill?