Credit Card and e-Check Payments


 
 

IMPORTANT MESSAGE FOR DMV CLEARANCE: If you pay on line or over the telephone today (using a credit, debit or ATM card) you will NOT be cleared for DMV for at least TWO BUSINESS DAYS.   If you use an E check for delinquent motor vehicle taxes, you may need to wait several WEEKS for clearance. 

Please continue reading "Information Regarding Motor Vehicle Taxes and DMV Clearance" below.

 Taxpayers making payment on past due bills should contact the tax collector’s office, or check the city website, before making their payment, to determine exactly what they now owe.  Past due amounts CHANGE each calendar month, as interest goes up; and other charges may be added.    

  Information Regarding Motor Vehicle Taxes and DMV Clearance:

   Payments made in person at the Tax Collector's Office are cleared with DMV  OVERNIGHT.   You will be cleared to register with DMV ON THE FOLLOWING BUSINESS DAY.  

   You may request an EXPRESS DMV CLEARANCE (IMMEDIATE CLEARANCE / SAME DAY)  for an additional $20  fee payable to the City of Norwalk AT THE TIME YOU ARE PAYING YOUR PAST DUE MOTOR VEHICLE TAXES. 

    This option may not be available if there is a high volume of workload in the office, or if access to the DMV system is not functional at the time of your request.

    Effective November 2015, the Connecticut DMV discontinued the use of the paper motor vehicle clearance slip and the tax collector's release 'stamp' on vehicle registrations.  The DMV no longer accepts either paper or stamped releases.   Everything is done electronically / paperless.

 
    THE BEST WAY TO AVOID PROBLEMS WITH COMPLIANCE AT DMV IS TO PAY YOUR MOTOR VEHICLE TAXES ON TIME - BEFORE THEY ARE DELINQUENT. 


    Please note:  We are offering 'walk up' service at a payment station outside City Hall during the COVID 19 pandemic.  Even though City Hall is closed to the public, you may still come to pay your taxes.  The window is staffed Monday through Friday, 9 am - 4:30 pm.  WE DO NOT ACCEPT CASH AT THIS WINDOW but you may pay with a debit, credit or ATM card, or a money order to receive DMV clearance.  
   If you require IMMEDIATE CLEARANCE, there is an additional $20 charge payable at that time.  Otherwise you will be cleared as noted above. 
  Please conform to physical distancing directives when coming to this window and join us in wearing a mask and staying six feet apart from others.   The window is located to the left of the main entrance of city hall, near the grey door.  You may park your car and walk up the sidewalk to the window. 

   

Invoice Cloud / Online and IVR payments
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    The City of Norwalk has a service agreement with the company Invoice Cloud to accept credit, debit, and ATM card payments online, via telephone at (203) 318-9523, or at the tax collector's office.

   Taxpayers using this service may pay current taxes, delinquent taxes, or sewer use charges.
 

"Convenience Fees"


    Invoice Cloud charges taxpayers a convenience fee for processing credit, debit, and ATM card transactions. The fee is 2.95% of the total due, or a minimum of $2.00, and is disclosed up front. Taxpayers will have the opportunity to back out of the transaction before it is processed.

    The fee for using an E Check (ACH payment) is $0.95.

   Using Electronic Banking for your transaction: Be informed !  

     If you use electronic banking services, you are responsible for entering your payment information accurately and completely.  Your payment may not being processed if you fail to provide accurate account numbers and other necessary information.  If your payment cannot be processed due to your error or omission, you will be charged a $20 return transaction fee, as if you had a check returned unpaid.  

     Warning about  electronic bill payment / telephone bill pay services:  These services may not mail your payment when you expect them to!   You assume the risk of your  payment arriving late if you choose to use these services.  These payments come to us without a postmark, and because of this, they  must be RECEIVED  BY US before the last day to pay  in order to be considered timely.  Normally the postmark controls, but if there is no postmark, timeliness depends solely upon our receipt of the payment. 

     Please read the instructions and warnings provided by your own bank before using any 'pay by phone' or electronic bill payment service.  Many service providers specifically advise NOT to use the service for tax payments for the reasons given.  

      If you chose to use one of these services, we suggest that your transaction should have been processed at least two weeks before the last day to pay  to attempt to ensure your payment reached us before the deadline. 

  Link to DMV online:
Access the DMV on line here:   www.ct.gov/dmv/online 
 

  Link to Online Bill Pay:

    To pay your bill online, please click on the link below and select one of the tax types in the menu. 


  

Paying with Debit & ATM Cards:


    Debit and ATM cards may be used for payment of delinquent or current taxes at the tax office window. There is no charge for this payment method when payment is made in person at the Tax Office.

  

For More Information:


    For more information about credit card payments, please contact the tax collector's office staff members at (203) 854-7731.