Credit Card and e-Check Payments
Demand (delinquent) notices sent in September 2018 reflected charges due through October 31, 2018. They will be sent again in February, 2019. Tax bills for the first installment were mailed in mid June 2018. The last day on which to pay without interest was August 1, 2018. These bills are now past due.
Bills for the second installment will be sent in December 2018, and the last day on which to pay without interest will be February 1, 2019.
Taxpayers making payment should contact the tax collector’s office, or check the city website, before making their payment to determine exactly what they now owe. Past due amounts CHANGE each calendar month, as interest goes up, and other charges may be added.
The City of Norwalk has a service agreement with the company Point and Pay to accept credit card payments online, via telephone at (866) 974-8090, or at the tax collector's office.
Taxpayers using this service may pay current taxes, delinquent taxes, or sewer use charges.
Point and Pay charges taxpayers a convenience fee for processing credit card transactions. The fee is 2.5% of the total due, or a minimum of $2.00, and is disclosed up front. Taxpayers will have the opportunity to back out of the transaction before it is processed.
The fee for using an E Check (ACH payment) is $1.50.
Using Electronic Banking for your transaction: Be informed !
If you use electronic banking services, you are responsible for entering your payment information accurately and completely. Your payment may not being processed if you fail to provide accurate account numbers and other necessary information. If your payment cannot be processed due to your error or omission, you will be charged a $20 return transaction fee, as if you had a check returned unpaid.
Warning about electronic bill payment / telephone bill pay services: These services may not mail your payment when you expect them to! You assume the risk of your payment arriving late if you choose to use these services. These payments come to us without a postmark, and because of this, they must be RECEIVED BY US before the last day to pay (on or before August 1/ February 1 ) in order to be considered timely. Normally the postmark controls, but if there is no postmark, timeliness depends solely upon our receipt of the payment.
Please read the instructions and warnings provided by your own bank before using any 'pay by phone' or electronic bill payment service. Many service providers specifically advise NOT to use the service for tax payments for the reasons given.
If you chose to use one of these services, we suggested that your transaction should have been processed before July 20, 2018 to ensure your payment reached us before the August 1 deadline. For the second installment we will suggest transactions be processed on or before January 20, 2019 in order to ensure payment reaches us by the February 1, 2019 deadline.
Information regarding motor vehicle taxes and DMV CLEARANCE:
The Department of Motor Vehicles encourages taxpayers to go online to process transactions in order to avoid waiting in line at the DMV branches. You can now verify your tax status and other compliance issues with DMV on line, 24 hours a day, 7 days a week.
Access the DMV on line here: www.ct.gov/dmv/online
If you pay today by credit card through the Point and Pay service portal, either by phone or online, YOU WILL NOT RECEIVE IMMEDIATE CLEARANCE FOR DMV. If you pay through Point and Pay today, the City will update your account with your payment information on the following business day. You will then be cleared with DMV the morning of the next business day. This means you will not be cleared to register with DMV until TWO BUSINESS DAYS AFTER you make payment through the Point and Pay service.
Payments made in person today at the tax collector's office window are cleared with DMV overnight. You will be cleared to register with DMV on the following business day. You will be able to check on line with DMV here: www.ct.gov/dmv/online
If time permits, you can request an "Express DMV clearance," and receive SAME DAY clearance with DMV, for an additional fee of $20, payable to the City of Norwalk. This option may not be available due to high volume workload at the office, or if the DMV access system is not functional.
Effective November 2015, the Connecticut Department of Motor Vehicles discontinued the use of the ‘paper' vehicle clearance slip, and the tax collector's release stamp on vehicle registrations. The DMV no longer accepts either paper or stamped releases. This change came about through DMV's initiative, not the City's.
The best way to avoid problems with compliance at the DMV is to pay your motor vehicle taxes on time, before they are late.
Note: If a tax clearance for DMV is needed, please DO NOT USE the E-Check option for method of payment. If you choose to use this method the Tax Collector's Office will not clear you for registration for 30 days, unless a copy of cancelled check or "mini-statement" from your bank is provided to the Tax Collector's office, showing that the check has cleared your account.
Online Bill Pay
To pay your bill online, please click on the link below and select one of the tax types in the menu.
Paying with Debit & ATM Cards
Debit and ATM cards may be used for payment of delinquent or current taxes at the tax office window. There is no charge for this payment method when payment is made in person at the Tax Office.
For More Information
For more information about credit card payments, please contact the tax collector's office staff members at (203) 854-7731.