Bulky Collection

Call-In Bulky Waste Collection 

Pilot Program Extended Through 2020


** The Bulky Collection Program is currently suspended due to COVID.

After a successful two years, the City of Norwalk is continuing its call-in bulky waste collection pilot program through 2020 with a few modifications aimed to improve the program. 

Bulky collection will not be scheduled during February and November.

“Instead of waiting the entire year for a spring collection, this program provides an efficient and convenient way to dispose of bulky items more frequently,” said Norwalk Mayor Harry Rilling. “This has been a successful program and is a tremendous asset for our residents. I encourage more members of the public to take advantage of the service in the coming year.”

The call-in collection program is available to City of Norwalk residents that receive City garbage collection (4th Taxing District). The 4th Taxing District has been divided into four sections each section is assigned one bulky waste collection per month. The collection day will be on Wednesdays. 

The map for collection areas: BULK PICKUP MAP

The 2020 Collection Schedule is: 

Bulky Schedule 2020

To request collection of bulky items: Residents are required  call Customer Service at (203) 854-3200 ext. 4

Requests can be placed anytime up until 4:30 p.m. on the Monday before the scheduled collection. If a holiday falls on that Monday, until noon on Tuesday.

Residents must specify items they are placing at the curb.

Residents may only request collection three (3) times per year.


Bulky Waste Collection

Below is the list of acceptable and unacceptable items and program guidelines.


Bulky Items
Furniture – Couches, Chairs, Bookcases, etc.
Rolled rugs/ carpets (no more than 4 feet wide)
Metal Items
Metal Appliances (Washing machine, dryer, dishwasher, etc.) – CANNOT contain Freon
Large Plastic Items – Children’s Toys, Outdoor chairs, etc.


Household Hazardous Waste
Liquid Waste – including paint
Vehicles & Motor Parts or anything with a title of ownership (e.g. motorcycle, trailer, etc.)
Propane Tanks (can be disposed at Norwalk Transfer Station)
Yard Waste
Construction & Remodeling Debris
(concrete, sheetrock, masonry, toilets, sinks, pipes, shingles, tiles, furnaces, fiberglass, etc. )
Single-Stream Recycling
Clothing & Textiles
Freon Appliances (air conditioners, refrigerators, dehumidifier, etc.)


  • Collection will be of Bulky Items; Metal Items; and Hard Plastic Items ONLY – not part of normal weekly curbside garbage collection.
  • Bulky Item Collection is offered to residential properties only (up to four units); this collection is not available to commercial locations which receive City curbside garbage collection.
  • Household hazardous waste, tires, electronics, propane tanks, Freon appliance (air conditioners, refrigerators/freezers, etc.), concrete and Construction Materials will NOT be accepted.
  • In order to receive collection, residents are required to call Customer Service to schedule collection and list items to be collected.
  • Residents may only request collection 3 times per year. 
  • Different trucks will collect different types of materials – Bulky Items, Metal Items, and Hard Plastic Items.
  • Items must be neat and orderly placed curbside before 7:00 am on the scheduled collection day (and not placed more than 48 Hours prior). Items should not be placed on or close to mailbox, fence, or utility pole. DO NOT block sidewalks or street with items.
  • Bulky Items collected will only be those listed during call-in to Customer Service. If additional items are placed at curb, they will not be collected.
  • Bulky Items will only be collected from the residence where it is generated. Do NOT place bulky items on a neighbor’s curbside pile – this is considered illegal dumping.
  • Do not put out cardboard boxes for collection; either empty or filled with bulky items.
  • Please place like-items together. For example – place metal items together, place hard plastic items together, etc.
  • The Bulky Item pile will be stickered or a door hanger will be placed at the Residence and nothing will be collected if these guidelines are not followed.
  • If Bulky Collection is cancelled due to inclement weather, the collection will not be rescheduled. Collection will be postponed until the following month.
  • If your Bulky Item was missed, please call Customer Service on the following day after your scheduled collection day.


For more information on the Call-In Bulk Waste Collection Program, please visit www.norwalkct.org or contact the Customer Service Center at (203) 854-3200 x4.